FAQs TruCare Non Medical Transportation Trusted by Jacksonville

TruCare N.E.M.T. provides door-to-door service in Duval County, Saint Johns, and Clay counties in Northeast Florida

TruCare N.E.M.T. provides transportation services to various healthcare facilities, including nursing homes, assisted living centers, rehabilitation centers, hospices, and medical clinics. 

TruCare N.E.M.T. transports a diverse range of passengers, including elderly residents, patients with medical conditions, and individuals with mobility challenges, ensuring their safety and comfort throughout the journey. 

You may call us at 844-205-2690 or visit our website to request a trip.  Fill out the information and you will receive a confirmation of the booked trip. Requests must be booked 24 hours prior to your trip. To avoid a cancellation fee, trips must be canceled 24 hours in advance. 

You will be given a Care Card with our contact information. Please call us at least 15 minutes before you proceed to the pick-up point. 

We prioritize passenger safety by equipping our fleet of vehicles with the latest safety features and providing accommodations for wheelchair-bound individuals, ensuring a secure and smooth journey. 

Yes, TruCare N.E.M.T. drivers are highly skilled and trained to handle various situations with professionalism and care, catering to the specific needs of healthcare facility, residents and patients. 

Ambulatory refers to a patient who has the ability to walk and move with assistance from mobility aids or devices. 

Yes, provided that a parent or a caregiver, aged 18 years old and above, is with them during transport. 

Yes, we offer compassionate and dependable transportation services, making it possible for you to visit your family during the holiday season. We serve Duval and surrounding counties within Jacksonville, Florida. 

Healthcare facilities can partner with TruCare N.E.M.T. of Jax to access flexible and dependable transportation solutions that seamlessly integrate with their daily operations, ensuring residents and patients reach their medical appointments and therapies on time and stress-free. 

Call for a personalize quote.

A fee you must pay when you request for our driver to stay at your drop-off location and wait until your appointment is done.

Yes, you can cancel 24 hours before pick-up time. If cancellation is done outside of 24 hrs' notice period, there will be a no-show or cancelation fee of $55.00.